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Case Histories
We understand the sensitivity of many of our consultancy assignments and
generally operate under a non-disclosure agreement with our clients. Even
when a client does not require this, we continue to respect the wishes of
the majority of our clients and will not reveal their identity unless expressly
authorised.
As a result
you will find no client names anywhere on this site.
If you would
like to discuss specifics of any of the examples below, or contact any
of our clients for reference, we will, of course, be more than happy to
confirm authorisation and to pass contact details as required.
Here is a
representative sample of assignments undertaken by Shepherd Charles' consultants.
You can see further detail by clicking on the description.
- Investigation
into product delivery and installation issues at specific customers
of a systems provider that were seriously impacting follow on, multi-million
pound orders >>
- Management
of the integration of a newly acquired, US based company into corporate
operations and their migration to the corporate systems of our client
>>
- Performance
recovery exercise for a major hardware service provider, in danger of
losing their contract to provide warranty service in UK for the world's
leading PC supplier >>
- Business
integration programme following the roll out of a worldwide service
management system for a leading international telecoms provider >>
- Commercial
and project management on behalf of a major printer manufacturer looking
to outsource all warranty support services >>
- Migration
to ISO 9001: 2000, comprehensive streamlining and web installation of
a former ISO9001: 1994 quality management system >>
- Establishment
of a project planning and governance function for a major reinsurance
software provider, to address operational issues within their development
and implementation processes >>
- Analysis
of Service Level Management within the delivery of FM services by a
Systems house >>
- Establishment
of a European gasoline product inventory policy for a horticultural
equipment
supplier >>
- Business
Continuity programme for the International Head Office of a major corporation
within the leisure industry >>
- Analysis
of, and solutions to, widely diverse new product tooling costs across
Europe >>
- Review
of computer operations of a major international hotel chain, leading
on to the management of an outsourcing programme for the client's data
centre >>
- Review
of costs and quality of IT network and hardware support being received
by a "big five" management consultancy >>
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