Our performance improvement consultancy has, since its launch in 1992, established an enviable track record of change management programmes, delivering real and measurable enhanced business performance to our clients who range from global corporations to SMEs and owner managed businesses.

Each of our programmes tends to be unique but can address, or include, elements of business analysis, systems analysis, process redesign, outsourcing support, quality systems, project management and service level management, and involve the training and development of client teams to contribute to solutions and maintain continuity.

Key to our success ensuring that every change management investment results in a real business performance improvement that has a measurable payback for our client, with many of our engagements delivering an immediate bottom line benefit. We also prefer to be actively involved in the implementation phases of such programmes to help ensure maximum returns for our clients.

The brief examples below show how some of our change management initiatives have helped clients to: --

• Enhance business performance and cost reduction (through process redesign in manufacturing, procurement, supply chain and service delivery)
• Improve productivity (made possible by developing changes of approach, methodologies and creation [or removal!] of governance functions)
• Plan and manage systems/business integration programmes (identifying and implementing a commercially viable balance of system and process consulting to deliver optimum improvement)
• Respond rapidly to potential loss of clients (via planning and project management of Fast-track performance improvement programmes)
• Minimise the operational impact of acquisitions, mergers or downsizing (through planning and management of operational integration or process reengineering programmes)
• Focus on core competencies (by providing end to end outsourcing tender management and implementation support for data centres, desktop services, infrastructure support and other services).
• Reduce failure costs (through establishment of value-adding, commercially viable performance measurement and quality management systems)
• Open markets (via ISO 9001 certification support in conjunction with new, or existing quality systems)
• Drive sustainable, continuous improvement throughout their business (utilising cost effective, part-time Quality Management as a focus and catalyst)